Benchmark Mortgage Houston

Your Name

Your Email (required)

Your Loan Number

Who is your Loan Officer? (required)
Aaron RueAdrian MoraAndrew McCabeAshley GordonBilly GreerBrian ArceneauxCamela SenelCourtney HunsuckerCraig WilburDavid BacaDawn StewartDeAndre RobinsonGrace SanguinetHarold MartinHunter NevottiJason BoudreauxKelly SchneiderKim TranMark SpragueMichelle GilgerMike PerkinsMorgan McMahanRichard SpadolaRosita McGilvraWill NevottiZoe Ann Heep

Who is your Loan Processor? (required)
Alisha LorioAshley BaumbuschCJ GibsonDebra PerroFelicia GeigerHazel GarciaJennifer ZelayaMaricela HernandezMaxwell ShuNadege ZeeNorma MedinaRakeisha WarrenTerrie ButlerTee RosseroWill Nevotti

1. Overall, how satisfied are you with Benchmark Mortgage?
Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied

2. Based on your overall experience, would you recommend us to a relative, friend, or colleague?
Yes, with no reservationsYes, with some reservationsNo, wouldn't recommend

3. How well do our products/services meet your needs?
Extremely wellVery wellSomewhat wellNot so wellNot at all well

4. Were you kept informed during the loan process? YesNo

5. Did your loan close when it was scheduled to? YesNo
If not, do you think the delay was due to the lender? YesNo

6. Your loan charges were __________ the Loan Estimate. (select one)
Less thanThe same asMore than

7. Would you use our mortgage services again?
Extremely likelyVery likelySomewhat likelyNot so likelyNot at all likely

8. Considering your recent experience with Benchmark Mortgage, how was the quality of customer service you received?
SuperiorVery satisfactoryAverageSomewhat unsatisfactoryVery poor

9. What is the single most important thing we could do to improve our service?

10. Do you agree with the statement: "You received the best deal for your mortgage"?
Strongly disagreeDisagreeNeutralAgreeStrongly agree

11. How did you first hear about Benchmark Mortgage? (pick one)
Previous CustomerReferral from Lender EmployeeReferral from RealtorReferral from friend, relative, or co-workerReferral from BuilderAdvertisement (TV, Radio, Print, Social Media)Other (specify)

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